1.Guidelines for installation and commissioning of equipments:

Based on the actual situation, to assist and guide the Buyer and Buyer's technical personnel in the overall installation location, the installation of equipments, and provide Buyer with answers to their questions and related issues.

2.Provide training for operation and maintenance personnel:

Based on the Buyer's request, SUNWAY will provide free of charge training of the operation and maintenance personnel;

a) The User (Buyer) can send their operation and maintenance personnel to our factory for learning and training;

b) When SUNWAY is doing the installation and test running of the equipments for the Buyer, the Buyer can send their personnel to participate.

3.If failure occurs in any of the machines during the 'three guarantees' period(one year), then, upon the Buyer's request, we will eliminate the failure. SUNWAY will inform all its Buyers about any upgrades and significant product improvements. SUNWAY will provide equipment modifications based on their costs. Sunway will provide Buyers with high-quality after-sales services in a careful and responsible attitude, provide very strong guarantee for the Buyer's normal production.

We provide quick and satisfactory customer service, and promise to respond within 24 hours after receiving your complaints by phone or email.